Our payment website strives to provide a seamless and hassle-free payment experience to our customers. If you are not satisfied with your payment transaction, we offer refunds under certain circumstances.

Eligibility for Refund:

  • If the payment was made by mistake
  • If the payment was not for the intended purpose
  • If the payment was for a duplicate transaction

All refunds will be initiated after 15 days from the date of transaction after the request is received and approved. Please call us our customer service number - (855) 880-4791 and provide a confirmation that you will not request for a stop payment or chargeback with your bank.

You may also request a refund via email to customerservice@credencerm.com with the following information:

  • Your name and contact information
  • Your Credence Account number
  • Transaction ID
  • Reason for the refund request
  • Confirmation that you will not request for a stop payment or chargeback with your bank

The refund will be credited to the original payment method

If we are unable to refund to the original source account, then the refund will be initiated via a check in the mail. Refund checks issued by Credence should be cashed by you within a period of 6 months from the check issue date

Please note that the refund policy is subject to change at any time, and it is your responsibility to regularly check this page for updates.

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