Our payment website strives to provide a seamless and hassle-free payment experience to our customers. If you are not satisfied with your payment transaction, we offer refunds under certain circumstances.
All refunds will be initiated after 15 days from the date of transaction after the request is received and approved. Please call us our customer service number - (855) 880-4791 and provide a confirmation that you will not request for a stop payment or chargeback with your bank.
You may also request a refund via email to firstname.lastname@example.org with the following information:
The refund will be credited to the original payment method
If we are unable to refund to the original source account, then the refund will be initiated via a check in the mail. Refund checks issued by Credence should be cashed by you within a period of 6 months from the check issue date
Please note that the refund policy is subject to change at any time, and it is your responsibility to regularly check this page for updates.